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Receiving Payments as a Take a Chef Chef

Ensuring you get paid accordingly for your great work

Hello, Chef! We know payments are very important, so we've put together this guide to make the payment process easy to understand. Check each section, or if you have a specific question, refer to our FAQs at the bottom of this page.

Payment Timeframe

Payments are processed within 2 working days after your service. Weekends (Saturday and Sunday) and Spanish national holidays are not considered working days.

Examples:

  • Was service completed on Monday? Payment will be processed by Wednesday.
  • Was service completed on Friday? Payment will be processed by Tuesday.
  • Was service completed on Thursday? Payment will be processed by Monday.

Important: The time it takes to reflect in your account can vary depending on your bank.

Extra Tips:

  • Keep an eye on your inbox. You’ll receive an email as soon as the payment is dispatched.
  • If you haven't seen the deposit in your account after 4-5 days from receiving the email, contact the Take a Chef Support Team at [email protected].
  • Watch out for potential delays, such as bank holidays or incorrect bank details. 

For more information, see our Payment Hiccups article.

Take a Chef’s Payout Methods

We facilitate payments primarily through wire transfer using Wise, except in the UK, where Revolut is used.

In rare cases where Wise isn't available in a country, PayPal is the alternative. If this applies to you, a Take a Chef team member will reach out directly.

Check here to see if you can receive Wise payments in your country.

FAQs

Here are the most common questions about payments.

1. How long does it take to get paid?

Payments are processed within 2 working days after the service date. Saturdays, Sundays, and national holidays in Spain are not considered working days. Ensure your bank info is correct and updated on your profile to avoid delays.

2. Why is my payment delayed?

Possible reasons include:

  • Incorrect or incomplete bank info.
  • Missing invoices.
  • Weekends/holidays.
  • Payments outside the USA.
  • Services are being investigated due to clients' complaints.

Please check if there are no pending issues on your end. If everything is alright, contact our 24/7 support team for assistance.

3. Where will you send my payment?

Payments are sent via bank transfer to the account listed in your Take a Chef profile.

4. Can you pay me through Venmo or PayPal?

We primarily use Wise. For countries with restrictions, we will request your PayPal account so we can send your payment.

5. What information do you need to send my payment?

The required information depends on your country. Visit your Take a Chef profile and go to the "Bank Details" section. The fields will indicate what information we need from you. Hover over the info sign for more details.

6. Can I receive a deposit to prepare for my upcoming service?

For security reasons, payments are processed in full after the service is rendered.

7. What can I do if the payment was sent to an old/inactive bank account?

The money will bounce back to us, and we will resend the payment to the correct account.

8. What can I do if my payment has not been processed yet?

Consider the service date and the 2 working days window. Check if your bank details are correct and up to date on your TAC profile. Check the service notes section to ensure your service did not require an invoice. 

If an invoice is needed, send it to [email protected]. Review your inbox in case Take a Chef has reached out requesting additional information to process your payment. If everything seems normal and your payment is still delayed, contact our 24/7 team so we can expedite the process.

The payment was sent but is not reflected in my bank account. What can I do?

Depending on your bank, it can take up to 5 business days from the payment processing date for a payment to reflect in your account. If the payment was sent, use the Wise confirmation email and contact your bank for additional information.

For any additional questions or issues, please reach out to our support team.

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