Why Your Payment Might Be Delayed on Take a Chef

You work hard to bring beautiful experiences to your guests, and in turn, you deserve timely compensation. Our accounting team is dedicated to processing your payments correctly and on time. However, certain events or issues may cause payment hiccups. Below, you can find the leading causes for these delays:

Incorrect or Incomplete Bank Data

When filling out your banking details, always ensure that they are correct. Take an extra minute to review them and be certain you've input them correctly.

To consult your banking information on file, just follow this route:

1. Access your account
2. Visit your Profile section
3. Click on Bank Data

If you ever need to make any updates, whether to correct your details or because you've switched accounts, follow the route above and input your information.

Chef's Tip 

After any modification, always hit save. This ensures your changes are stored properly.

Invoice Required

In special cases, like experiences for companies or partners where a service is billed beforehand, Take A Chef may require you, the Chef, to send us an invoice to claim your compensation.

The invoice is a necessary document for our accounting team to process your payment. Ensure you send it promptly to prevent any delays. No payments will be sent without an invoice.

How to identify this requirement?

When you access a request of this type, you'll notice a disclaimer in the service notes section indicating that an invoice will be necessary.

The invoice should include:

• Date
• Your or your company's name and address
• Take a Chef's fiscal information:

Take a K2K, sl

B-86442670

Calle Valcarlos 36, 3B

28050 Madrid - Spain

• The total amount to be paid to you 
• Currency
• Your bank account details to process your payment

We've designed this invoice template, to make the process easier for you and ensure all necessary details are incorporated.

Weekends or Holidays

Payments for services are processed 48 business hours after the event. This means that services conducted on Thursday, Friday, and Saturday will be processed on the following Monday.

Our accounting team is located in Madrid, Spain. Holidays in their area may also delay the processing of your remuneration.

Payments outside European Union

For payments outside the EU, the clearance of your payment may take several days. The exact timeline can vary depending on each bank's policies and procedures for international transfers.

Reach out to your banking institution for specific clearance time frames. 

Payout Hold

As defined in our Complaint Policy, whenever a guest requests an escalation, an investigation will take place within 72 business hours of service. While a conclusion is reached during this period, payment for your service will be held. 

Depending on the outcome, your remuneration may be processed by the end of the investigation. Clearing timeframes may vary for different banking institutions.

Payments outside European Union

For a more complete overview of this topic, visit:

1. Payout Policy 
2. The Payment Process
3. Service Level Agreements

Do you require further assistance? The Take a Chef support team is just one email away! Send your questions 24/7 to [email protected]