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What Should I Do If My Chef Cancels?

Find out what steps to take if your chef cancels

Although our chefs are dedicated to honoring your reservation, unforeseen circumstances beyond their control can arise. We understand how this might affect your plans, which is why we handle these situations with care and ensure you receive full support throughout the process.

If your chef cancels, they’re expected to offer a solution, such as suggesting a replacement chef or rescheduling your experience. If their proposal doesn’t work for you, you can choose a replacement or a full refund directly from your dashboard.

To do this, log into your profile, go to the messaging area, and at the bottom of the page you’ll see a message with your chef’s cancellation reason, there you can select your next steps.

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If you don’t see these options on your confirmed booking, please contact our team for assistance.

Here’s how we can support you:

Find a replacement:

We’ll use the details you’ve provided, including your selected menu, to match you with a new chef who can take over.

  1. If your service is more than 5 days away: We’ll generate a replacement code and create a new request on your behalf. You can then log into your profile, select a replacement chef, and complete the new reservation—no additional payment required.-
  2. If your service is within 5 days: We’ll take care of finding a replacement chef for you. Once we’ve identified chefs available for your date, we’ll email you their proposals. You can choose the chef that best suits your needs, and we’ll manually confirm the booking and send you a confirmation email.

Help with Rescheduling:

If you prefer, we can assist in rescheduling your experience with the same or new chef.

Provide a voucher:

If neither option works for you, we can issue a voucher for the full amount, redeemable within one year.

Although we put all our effort into finding a resolution, the option for a full refund is always available for you. 

We’re committed to ensuring your experience remains smooth and enjoyable, even in unexpected situations

Process a full refund:

If the options above don’t work for you, we can process a full refund to your original payment method upon request. Please note that refunds may take a few days to appear on your bank statement.