Private chef service terms, cancellation, and your PCM commission

Three things your team needs to know before a service runs: what the chef delivers, when a guest can cancel without penalty, and how your commission is tracked and invoiced. Brief your concierge team on all three before they handle their first guest request.

What each service type includes

Service type	What's covered
Single service	Menu design, chef transportation, ingredient sourcing, cooking at property, table service, kitchen cleanup. Groceries included.
Multiple-day service	Menu design, ingredient sourcing, dish preparation, table service, kitchen cleanup. Groceries not included — guest reimburses chef directly on receipt.
Not included (either type)	Drinks, wine pairing, extra staff, tableware, decoration — unless agreed in advance with the chef.

ℹ️ All prices shown to guests are gross — taxes and your partner commission are already included. No adjustments needed on your en

Booking timing

✓ Recommended: at least 24 hours in advance. Best chef availability and widest menu selection. For lower-supply destinations, earlier is better.

⚡ Last-minute or same-day requests. Can be submitted through the platform, but availability is not guaranteed. Also contact PCM at 24seven@takeachef.com for urgent requests.

ℹ️ A booking is confirmed only after payment. Menu selection alone is not confirmation. Never tell a guest a booking is confirmed until payment has gone through on the platform.

Cancellation policy

Scenario	Outcome
Cancellation more than 15 days before service	Full refund
Cancellation within 24h of payment, service at least 3 days away	Full refund
Cancellation less than 15 days before service	No refund
Guest no-show or no property access	Last-minute cancellation — no refund
Chef cancels	PCM finds a replacement. If none: full refund or reschedule.

⚠️Always communicate the cancellation policy to guests before they confirm. Post-booking disputes about refunds almost always trace back to this step being skipped.

Your commission

Party	Share
Chef	80%
You (Partner)	15%
PCM platform fee	5%

ℹ️ You invoice PCM for your 15% — monthly or bi-weekly depending on your agreed cycle. One invoice per period covers all bookings. The only direct payment between guest and chef is grocery reimbursement on multi-day services. Everything else goes through the platform.

Common FAQ

Are prices shown to guests net or gross?

Gross — all taxes and your commission are included. No adjustments needed. As long as the booking goes through your dashboard, your commission is counted.

Can I bundle the chef service with villa rental or other charges?

Yes as a bundled offer — but the chef service payment must always go through the PCM platform by credit card. You cannot collect it directly and settle later. This is a contractual requirement.

When does the chef get paid?

After service completion. Refunds come from the chef's 80% payout; PCM's 5% is reduced proportionally.

Who are the chefs and how does PCM guarantee quality?

PCM chefs have culinary school training and a minimum of 5 years professional experience. PCM works with SLAs and service protocols to ensure consistency. You don't vet chefs individually — PCM's curated supply handles that.

⭐ Partner Tip — Set Expectations Before Checkout. The most common post-service disputes come from guests who didn't know what was or wasn't included. Before any booking, confirm the service type, remind guests the menu cannot change after payment, and walk them through the cancellation window. Thirty seconds at booking time prevents most issues afterward.