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Login Issues

While logging in is usually quick and seamless, occasional issues may arise. Understanding the potential causes can help you resolve them efficiently and regain access to your account

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Common Reasons for Login Issues

  • Incorrect Password: If you’ve forgotten your password or entered it incorrectly multiple times, your account may be temporarily locked.
  • Outdated Browser or Device: Using an outdated browser or operating system can cause compatibility issues that prevent a successful login.
  • Account Inactivity: If your account has been inactive for an extended period, it may be placed on hold for security reasons.
  • Penalization: Your account could be temporarily or permanently deactivated due to repeated cancellations, no-shows, or quality concerns reported by users.

How to Regain Access

Resetting a Forgotten or Locked Password

If you forget your password or receive the error message “Please check the data entered,” follow these steps:

  1. Click on “Forgot your password?” on the login page and enter your email address.
  2. Click “Continue.”
  3. Check your email inbox for a password reset link. If you don’t see it, check your Spam, Social, or Promotions folders.
  4. Click the “Change Password” link in the email.
  5. Enter and confirm your new password.
  6. Return to the login page and use your updated password to access your account.

If you’re unable to determine the cause of your sign in issue and no error message appears, follow these troubleshooting steps:

  1. Reset Your Password
  2. Clear Your Browser Cache and Cookies
  3. Try a Different Browser (We recommend Chrome or Mozilla Firefox.)
  4. Ensure Your Browser is Up to Date
  5. Restart Your Device and Try Again
  6. Check Your Internet Connection

If you are still unable to sign in, contact our support team, and they will assist you in further review. 

Reactivating Your Account After Inactivity

If your account has been placed on hold due to inactivity, simply contact our support team for assistance with reactivation.

Handling Account Deactivation and Appeals

If your account was deactivated due to a penalty, you should have received an email notification from our specialized team. To appeal or inquire about reactivation, reply directly to that email with any questions or concerns.

If you don’t see the email, check your Spam, Social, or Promotions folders. If you did not receive it, contact our support team, and they will manually review your case.