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How to add or update your payout information

Your payout information is what we use to pay you. If any part of it is missing, incomplete, or invalid, we cannot process your payment, and your payout will be delayed until it is corrected. Whether you are setting it up for the first time or fixing existing details, keeping this information complete and accurate is the easiest way to make sure you get paid on time.

Why this matters

Every payout depends on valid payout information. Missing or incorrect details are a direct cause of payment delays, because our team cannot release your payment until everything is complete and valid. This includes not having a payout method on file, an incomplete billing address, or a billing address listed as a PO Box. A few minutes now avoids a hold on your next payout.


What you need

Have the following ready before you start:

  • Your payout method details (such as your bank account or the payout option available to you).
  • Your full physical billing address: street name and house or building number (write "s/n" if your street has no number), floor and door if you have one, postal or ZIP code, city, province and country.

Please note:

  • A physical address is required. PO Boxes and mailboxes are not accepted.
  • The country must be included, not just the city or region.
  • Your details should match the information you use for tax and invoicing.

Step by step

  1. Log in to your Private Chef Manager account.
  2. Go to Billing & Payouts and open Payout Method.
  3. In Bank account details, choose your legal status, enter your name and surname, and select your type of ID document and its number.
  4. In Billing address, fill in each field (or tick "Use your personal address" if it is the same):
    • Address: street name and house or building number, plus floor and door if you have one (for example, Calle Mayor 24, 3ºB). If your street has no number, write s/n.
    • City/Province/Country: your city, province and country (for example, Valencia, Valencia, Spain).
    • Post Code: your postal or ZIP code.
  5. In Bank details, add or confirm your bank information.
  6. Save your changes. If you have more than one profile, update the billing details on each one.

 

Common issues that cause delays

  • No payout information on file. If nothing has been added yet, payment cannot be processed. Complete both your payout method and billing address.
  • Only a city or region. "Málaga" or "Bali" on its own is not enough. Add the street, number, and country.
  • A street with no number. "Rua das Oliveiras" needs the number too, for example "Rua das Oliveiras 34".
  • A PO Box. Entries like "PO Box 286" or "PMB 194" cannot be used and must be replaced with a physical address.
  • No country. Even if the street and city are correct, leaving out the country will hold your payment.
  • Outdated details. If your bank or address has changed, update it before your next service.

What happens after you update it

  • Payments are processed within 48 business hours after the service is completed.
  • Once processed, you will receive a confirmation email from Wise. If you do not see it, check your spam or promotions folder.