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How to add or update your payout information

Your payout information is what we use to pay you. If any part of it is missing, incomplete, or invalid, we cannot process your payment, and your payout will be delayed until it is corrected. Whether you are setting it up for the first time or fixing existing details, keeping this information complete and accurate is the easiest way to make sure you get paid on time.

Why this matters

Every payout depends on valid payout information. Missing or incorrect details are a direct cause of payment delays, because our team cannot release your payment until everything is complete and valid. This includes not having a payout method on file, an incomplete billing address, or a billing address listed as a PO Box. A few minutes now avoids a hold on your next payout.


What you need

Have the following ready before you start:

  • Your payout method details (such as your bank account or the payout option available to you).
  • Your full physical billing address, which must include the street name and house or building number, the postal or ZIP code, the city, and the country.

Please note:

  • A physical address is required. PO Boxes and mailboxes are not accepted.
  • The country must be included, not just the city or region.
  • Your details should match the information you use for tax and invoicing.

Step by step

  1. Log in to your Private Chef Manager account.
  2. Go to Billing & Payouts.
  3. Select Payout Method and add or confirm your payout details.
  4. Open the Billing Address section.
  5. Fill in each field with your full physical address:
    • Address: your street name and house or building number (for example, Calle Mayor 24).
    • City/Province/Country: your city and your country (for example, Valencia, Spain).
    • Post Code: your postal or ZIP code.
  6. Save your changes.

 

Common issues that cause delays

  • No payout information on file. If nothing has been added yet, payment cannot be processed. Complete both your payout method and billing address.
  • Only a city or region. "Málaga" or "Bali" on its own is not enough. Add the street, number, and country.
  • A street with no number. "Rua das Oliveiras" needs the number too, for example "Rua das Oliveiras 34".
  • A PO Box. Entries like "PO Box 286" or "PMB 194" cannot be used and must be replaced with a physical address.
  • No country. Even if the street and city are correct, leaving out the country will hold your payment.
  • Outdated details. If your bank or address has changed, update it before your next service.

What happens after you update it

  • Payments are processed within 48 business hours after the service is completed.
  • Once processed, you will receive a confirmation email from Wise. If you do not see it, check your spam or promotions folder.