Cancellations

Acceptable Reasons to Cancel

Only in real emergencies:

• Medical issues or accidents
• Family emergencies
• Natural disasters or other proven causes.

Not Acceptable Reasons

• Outdated or incorrect calendar
• Double booking / overcommitting
• Deciding not to do the service without a valid reason
• Lack of organization or late decline.
  
  

What Happens if You Cancel

• You must inform us immediately and explain the reason.
• If the cancellation is justified → no penalty.
• If the cancellation is unjustified → penalties will apply.

Possible Consequences of Unjustified Cancellations

• Fewer booking requests (lower score)
• Suspension of Automated Offer (temporary or permanent)
• Temporary suspension of your account
• Permanent removal from the platform (in repeat or serious cases).

Best Practices to Prevent Cancellations

• Keep your calendar updated at all times
• Review client requests carefully before accepting
• Decline quickly if you’re not available or interested
• Communicate clearly and early.

By keeping your calendar accurate and committing to confirmed services, you’ll receive more requests, better reviews, and stronger client trust.