Cancellations

What Are Acceptable Reasons to Cancel a Confirmed Service?

Only in real emergencies:

• Medical issues or accidents
• Family emergencies
• Natural disasters or other proven causes.

What Reasons Are Not Acceptable for Cancelling?

• Outdated or incorrect calendar
• Double booking / overcommitting
• Deciding not to do the service without a valid reason
• Lack of organization or declining a booking after it has already been confirmed.
  
  

What Happens if You Cancel a Booking?

• You must inform us immediately and explain the reason.
• If the cancellation is justified, no penalty will apply.
• If the cancellation is unjustified, penalties will apply (see Possible Consequences of Unjustified Cancellations below).

What Are the Consequences of an Unjustified Cancellation?

• Fewer booking requests (lower score)
• Suspension of Automated Offer (temporary or permanent)
• Temporary suspension of your account
• Permanent removal from the platform (in repeat or serious cases).

How Can You Prevent Cancellations?

• Keep your calendar updated at all times
• Review client requests carefully before accepting
• Decline promptly if you are not available or the booking is not the right fit for you
• Communicate clearly and early.

By keeping your calendar accurate and committing to confirmed services, you’ll receive more requests, better reviews, and stronger client trust.