Cancellation Policy for Guests

Why the change? - Guest feedback has consistently shown that a highly rigid cancellation policy discourages them from completing bookings. This lack of flexibility has been identified as one of the main barriers to confirming reservations.

We’ve simplified the rules for new bookings so everyone knows where they stand. Guests can book with peace of mind, and this results directly in more bookings. On the other side, chefs can rely on a clearer and more consistent process. 

For requests made on or after September 4th, 2025, the following cancellation policy applies:

• Within 24 hours of payment (Only if the service is scheduled more than 3 days away.) - The guest is entitled to a full refund, meaning 100% of the amount paid.
• 15 days or more before the service - The guest is entitled to a full refund, meaning 100% of the amount paid.
• Less than 15 days before the service - No refund will be issued unless the chef agrees to something different. (It’s all up to you, Chef).

• Guests have a clear and fair cancellation window, which builds trust.

• A more reliable booking process means more confirmed bookings for you.
• You are better protected from last-minute cancellations.
• The rules are simple and transparent, so you and your guests avoid surprises.

Important

This policy applies based on the date the request was made. Be sure to confirm whether the request falls on or after September 4th, 2025 to know which rules apply.