Booking Guide

Securing a booking is a big achievement worthy of celebration, but it's just the beginning! Immediately after a guest books your service, we'll send an email confirmation to the address on file. Guests will be expecting a timely response on your side, so here are the steps to follow as soon as that confirmation reaches your inbox:

Gratitude and Rapport

• Thank your guest and show enthusiasm: A simple message expressing gratitude and excitement about the event sets a positive tone.
• Build confidence: Reassure your guests and show them that their event is in capable hands. Display your savviness and anticipate their doubts.
• Foster a personal connection: Consider a brief phone call with your guest to build rapport with an organic conversation about specific expectations or requests.
• Coordinate logistics: Confirm details like arrival and start times to ensure smooth operation on the day of the event.

Planning and Final Details

• Confirm the final menu: Make sure your menu design aligns with everything agreed with your guest. For multiple service events, confirm the menu for the initial day.
• Check for allergies: Double-check any dietary restrictions or allergies to ensure a safe dining experience for all guests.
• Understand the venue: Ask about appliances and kitchenware available at the service location to avoid any last-minute surprises.
• Set clear timetables: Clarify the service timeline, including when each course will be served, to ensure the event flows seamlessly.