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Your Reviews: How They Work, Where to Find Them, and What to Do About an Unfair One

Your reviews are the single biggest thing a client looks at before booking you. Here's how they're collected, how your score is calculated, where to find them, and what to do when one doesn't look right.

How a review gets created

About 24 hours after your service, your client receives a survey email. A follow-up goes out if they haven't completed it. Leaving a review is entirely optional for them — plenty of happy clients simply never get round to it.

If a client tells you they can't find the email, ask them to check their spam, promotions and social folders. If it's missing entirely, they can contact our support team.

What you're rated on

  • Chef's attitude — punctuality, engagement, attentiveness, professionalism and more
  • Presentation of the dishes (1–5) — visual appeal and plating
  • Explanation of the dishes (1–5) — how clearly you describe what you're serving
  • Culinary quality (1–5) — taste and overall food quality
  • Cleanliness (1–5) — tidiness during and after the service
  • Overall service (1–5)

Clients can also leave a public written comment.

What the numbers mean: 1 – Poor · 2 – Fair · 3 – Good · 4 – Very Good · 5 – Incredible.

Why your average doesn't match what's on your profile

Only reviews of 4 stars and above are shown publicly on your profile. Every rating counts towards your score.

So an average of 4.17 reflects all of your ratings, including ones nobody can see. A review that isn't displayed hasn't been deleted — it just isn't shown.

Where to find your reviews

In Private Chef Manager

  1. Log in to your Take a Chef account.
  2. Go to your Private Chef Manager home page.
  3. Look below the star rating for the Reviews section.

You'll see your average rating across all reviews and your total number of reviews. Click All reviews to see them all.

On your public profile — this is what clients actually see:

  1. Log in to your Take a Chef account.
  2. Go to the Channels section.
  3. Find Take a Chef and click view public profile.
  4. Scroll to the Reviews section at the bottom.

There you'll find guest ratings and written comments, what guests enjoyed most, and their feedback on the overall experience.

Sharing a review on social media

  1. Open the review you want to share.
  2. Click the share icon.
  3. Click Download image.
  4. Post it wherever you like.

Why a review hasn't appeared yet

Our team approves new reviews manually, Monday to Friday. A review submitted on a Friday evening won't be visible until the following week.

If your client has confirmed they submitted one and it still isn't showing after a few working days, contact support with your account email and the Booking ID and we'll trace it.

If it never appears at all, the most likely explanations are that the client didn't complete the survey, or that the rating was below 4 stars — in which case it counts towards your score without being displayed.

Replying to reviews

Chefs can't reply to reviews at the moment.

If you think a review is unfair

If you believe a review is factually wrong, describes something you didn't do, or came from a situation outside your control, contact support with your account email, the Booking ID, and specifically what's inaccurate. We'll look at it against the booking record and the messages on the platform.

Be aware that reviews usually stand. A review reflects a client's genuine experience, and we only step in where there's a clear factual error or something that breaks our review rules — not because a rating was lower than you hoped. Each case is judged on its own facts, so we can't promise an outcome in advance.

One thing that does help: a low rating that isn't shown publicly still counts towards your score, and the fastest way to move your average is more good services rather than one removed review.

Reviews from other platforms

Reviews aren't imported from other websites and can't be transferred between accounts, so Airbnb reviews don't count towards your Private Chef Manager score.

Getting more of them

Ask. A short, warm message a day or two after the service works better than anything else. Never tell a client what to write, and don't chase — pressuring clients for reviews is a breach of the SLA. Ask once, genuinely, and let the food do the rest.