Changing the Date of a Booking

Plans change and dates move. Rescheduling is possible at any point before the service, but there's one step people miss — and one thing the platform does that surprises everyone.

How to change the date

1. Agree the new date in the chat. Rescheduling depends on the chef being free, so do this as early as you can. If the chef isn't available on the preferred date, agree an alternative between you.
2. Tell us. Email info@takeachef.com with the booking and the new agreed date.
3. We update it. Our team updates the booking in our internal records and confirms the change back to you.

Either party can be the one to email us — client or chef. What matters is that one of you does.

The part that surprises everyone

The date shown on the platform will not change. Both the client and the chef will keep seeing the original date on the booking.

This is a current system limitation, not a mistake and not something either of you has done wrong. Once you've told us and we've confirmed, the new date is the real one, and everything on our side is arranged around it.

Don't cancel and rebook to make the screen match. That creates a cancellation on the record, affects the chef's standing, and puts the booking at risk under the cancellation policy.

Don't skip step 2

Agreeing between yourselves isn't enough. Until you tell us:

• Our records still show the original date
• Payment processing is still lined up against the original date
• Anyone on our team looking at the booking sees the wrong information

Almost every problem we see with rescheduling comes from a client and a chef agreeing a new date and assuming the system picked it up. It doesn't.

If the booking hasn't been paid yet

Same idea, slightly different mechanics. Keep the original request rather than starting a new one, agree the new date, and let us know so we can make the payment adjustment.

You can also start a new request from scratch with the correct date, which may bring in new proposals from different chefs.

Small timing changes on the day

A shift of an hour or two on the same day — dinner at 21:00 instead of 20:30 — is just a conversation between the client and the chef in the chat. No need to involve us.

For chefs: if you can't do the new date

Say so early and clearly. You're not obliged to accept a date change, and declining one is not a cancellation. The client can keep the original date with you or cancel under the standard policy.

What to avoid is accepting a date you can't actually cover. That ends up as a cancellation, and it counts against you.

If the other side goes quiet after agreeing

Message them once through the platform to confirm, then contact support. We'll follow up and make sure the booking reflects what was actually agreed.