How Do I Cancel My Confirmed Booking and What’s the Policy?

We created our cancellation policy to be fair to both you and the chef.  Once your booking is confirmed, the chef sets aside that date exclusively for you, turning down other opportunities. They also dedicate time to designing a personalized menu that suits your preferences and, in some cases, may purchase ingredients in advance. This ensures that your experience is truly unique and tailored to your needs.

At the same time, we understand that plans can change unexpectedly. To support you in such situations, our policy provides flexibility for early cancellations or rescheduling. It’s all about finding a balance that respects both your needs and the chef’s efforts. Here’s how our cancellation policy works: 

For requests made on or after September 4th, 2025

• 15 days or more before the service: 100% refund.

• Less than 15 before the service: No refund.

• Within 24 hours of payment, if the service is scheduled more than 3 days away: 100% refund.

For requests made before September 4th, 2025

• More than 30 days before the service: 100% refund.

• Between 30 and 7 days before the service: 50% refund, or the option to reschedule with the same chef within the next 90 days.

• Less than 7 days before the service: No refund, as the chef has already reserved their time and may have declined other opportunities.

If you are eligible for a refund, once processed, refunds typically take up to 10 business days to appear in your account depending on your bank. Payment processing fees (3%) are non-refundable. 

Heads up: This same cancellation policy applies to our gift packages. For multi-day services, the cancellation policy will be based on the first day of service.

If you decide to proceed with the cancellation, contact our Support Team at [email protected].