How Do I Cancel My Confirmed Booking and What’s the Policy?

Our cancellation policy is built on fairness — for you and for the chef.  Once your booking is confirmed, the chef sets aside that date exclusively for you, turning down other opportunities. They also dedicate time to designing a personalized menu that suits your preferences and, in some cases, may purchase ingredients in advance. This ensures that your experience is truly unique and tailored to your needs.

At the same time, we understand that plans can change unexpectedly. To support you in such situations, our policy provides flexibility for early cancellations or rescheduling. Our goal is to balance your flexibility with respect for the chef’s time and effort. Take a Chef's cancellation policy offers a 100% refund if you cancel 15 or more days before your service (for bookings made on or after September 4th, 2025), or within 24 hours of payment if the service is more than 3 days away. For older bookings, a 50% refund or reschedule option applies between 30 and 7 days before the service. Here’s how our cancellation policy works: 

For requests made on or after September 4th, 2025 (current policy)

• 15 days or more before the service: 100% refund.

• Less than 15 days before the service: No refund.

• Within 24 hours of payment, if the service is scheduled more than 3 days away: 100% refund.

For requests made before September 4th, 2025

• More than 30 days before the service: 100% refund.

• Between 30 and 7 days before the service: 50% refund, or the option to reschedule with the same chef within the next 90 days.

• Less than 7 days before the service: No refund, as the chef has already reserved their time and may have turned down other bookings.

If you are eligible for a refund, once processed, refunds typically take up to 10 business days to appear in your account, depending on your bank. Refunds are returned to your original payment method; restrictions may apply.

Please note: This same cancellation policy applies to our gift packages. For multi-day services, the cancellation policy will be based on the first day of service. If you need to cancel only part of a multi-day service, please contact our support team directly.

If you'd like to proceed with the cancellation, follow these steps:

How to Cancel

1. Log in to your Take a Chef profile.

2. Go to My Shopping.

3. Find your confirmed booking and click Manage.

4. Click the three dots icon on the top right corner.

5. Select Cancel Booking.

6. Choose a reason for cancellation.

7. Confirm the cancellation.

If you need help at any point, or prefer to have our support team handle the cancellation for you, contact us at info@takeachef.com.