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Cancellation Policy for Clients

Hello, Chef! We understand that cancellations are an inevitable part of the business. To help you navigate these situations smoothly, we've put together this guide outlining our client-initiated cancellation policies.

Guidelines for Client-Initiated Cancellations

Sometimes, clients need to cancel their bookings. Our policy respects their situation while protecting your interests as a Chef. Here’s how it works, considering the timeframes:

Cancellations over 30 days before the event

  • Impact on Clients: Clients get a full refund if they cancel at least 30 days before the scheduled service.  
  • Impact on Chefs: This gives you plenty of time to adjust your schedule. No payment is sent to Chefs.

Cancellations within 29 to 8 days before the event

  • Impact on Clients: Clients get a 50% refund or can reschedule with the same Chef within 90 days. 

  • Impact on Chefs: You receive 50% of the payment (minus the 18% commission), acknowledging your time and resources invested

Cancellations Within 7 Days of the Event

  • Impact on Clients: No refund is given to clients who cancel within 7 days of the event.

  • Impact on Chefs: You receive 100% of the payment (minus the 18% commission) to account for your preparation and planning.

Tips to Improve your Clients' Experience

We encourage Chefs to be flexible with cancellations, understanding that clients often face unforeseen circumstances. If you can, consider rescheduling or offering a partial refund.

For assistance with these options, contact our support team. Remember, while our policy aims for fairness, the final decision to offer extra flexibility rests with you, the Chef, reinforcing a positive client relationship. 

Step-by-Step Client Initiated Cancellation Process

Here's what happens when a client requests a cancellation directly to Take a Chef:

  1. Initial review: We assess the cancellation request against our established policy.
  2. Client communication: We inform the client about their refund status based on the policy.
  3. Chef involvement: You will be promptly notified about the cancellation and invited to share your perspective.
  4. Finalizing the process: Taking into account the cancellation's timing and your input, we process refunds or issue payouts following our established guidelines.

If a client contacts you directly to request a cancellation, make sure to explain the cancellation policy. If the client isn't eligible for a full refund and you have the flexibility to do so, consider offering to reschedule or a partial refund as an alternative.

Important: Always keep us informed, especially if you exercise flexibility in the cancellation terms. If Take a Chef is not informed about these changes, the timeframe for your payment and your chef profile may be affected.